Terms of Service

1. Agreement and Scope

These Terms of Service ("Terms") apply to your use of polarisconsulting.net and to professional services provided by Polaris Consulting, LLC ("Polaris," "we," "us," or "our"). By using the website or engaging Polaris, you agree to these Terms.

A signed Master Services Agreement, Statement of Work, proposal, or other written agreement may contain additional terms. If an executed agreement conflicts with these Terms, the executed agreement controls for that engagement.

2. Services

Polaris provides business technology services that may include:

• Managed IT support, monitoring, maintenance, and technology planning
• Microsoft 365 and Azure administration
• Cybersecurity assessments, readiness reviews, and risk-prioritization guidance
• Security, compliance, and fractional technology leadership services
• Projects, migrations, vendor coordination, licensing, and procurement support

The scope, assumptions, schedule, response targets, fees, and deliverables for paid work are defined in the applicable client agreement.

3. Client Responsibilities

You agree to provide timely, accurate information and reasonable cooperation needed to perform the Services. You are responsible for confirming that you have authority to grant any agreed access to systems, accounts, facilities, records, or third-party services.

Unless an agreement expressly assigns the responsibility to Polaris, you remain responsible for business decisions, legal and regulatory obligations, data classification, backups, software licensing, and approval of material configuration changes. Recommendations are implemented only as authorized under the applicable engagement.

4. Fees, Scheduling, and Changes

Fees, payment terms, service hours, cancellation terms, and scheduling commitments are set out in the applicable proposal or client agreement. Requested work outside the agreed scope may require a written change order or separate authorization.

Delivery dates may depend on timely client cooperation and the availability of client or third-party systems. Polaris will communicate material scheduling changes as reasonably practical.

5. Intellectual Property and Deliverables

Each party retains ownership of its pre-existing intellectual property. Polaris retains its general know-how, methods, tools, templates, and reusable materials. You retain ownership of your data, systems, trademarks, and materials.

Rights to use engagement-specific reports, plans, documentation, or other deliverables are governed by the applicable client agreement. Unless that agreement says otherwise, fully paid deliverables may be used for your internal business purposes.

6. Confidentiality and Data

Each party will use reasonable care to protect the other party's confidential information and will use it only for the relationship or as otherwise authorized. Engagement-specific confidentiality, security, retention, and data-processing requirements may be defined in a client agreement.

Our handling of information is also described in the Privacy Policy.

7. Third-Party Products and Services

Some Services depend on products, cloud platforms, telecommunications, software, or vendors that Polaris does not control. Third-party terms, licensing, pricing, availability, and security practices may apply. Polaris is not responsible for a third party's acts, omissions, outages, or changes, except to the extent expressly stated in a client agreement.

8. Cybersecurity and Compliance Disclaimers

Cybersecurity assessments and related advice reflect professional judgment based on the agreed scope and information available at the time. They are point-in-time evaluations and cannot identify every vulnerability, prevent every incident, or eliminate risk.

References to laws, regulations, contracts, or security frameworks are provided for planning and readiness purposes. Polaris does not provide legal advice, certification, or a guarantee of compliance. Final compliance and risk decisions remain with the client and, where applicable, its legal counsel, auditors, regulators, or certifying authorities.

9. Warranties and Limitation of Liability

Polaris will perform professional services with reasonable care consistent with the applicable agreement. Except for express commitments in a written agreement, the website and Services are provided without additional warranties to the maximum extent permitted by law.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from these Terms. Any additional limitations, exclusions, or liability caps are governed by the applicable client agreement.

10. Website Use

You may not misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, or use its content in violation of applicable law. Website content is general information and may change without notice.

11. Termination

Either party may stop using the website at any time. Suspension, termination, transition assistance, and the effect of termination for client Services are governed by the applicable agreement. Provisions that by their nature should survive termination will remain in effect.

12. General Terms

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. If any provision is found unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver.

We may update these Terms from time to time by posting a revised version and changing the date above. Material changes to an active client engagement will be handled under the applicable agreement.

13. Contact Us